Support

POST /v1/support/feedback

Submit platform feedback.

curl -X POST https://agents.systemr.ai/v1/support/feedback \
  -H "X-API-Key: sr_agent_..." \
  -H "Content-Type: application/json" \
  -d '{
    "rating": 5,
    "message": "Great position sizing tool",
    "category": "tools"
  }'

Field	Type	Required	Description
rating	int	Yes	1 to 5.
message	string	Yes	Feedback message (1 to 2000 chars).
category	string	Yes	tools, billing, performance, documentation, other.

Response (201):

{
  "id": "fb_abc123",
  "type": "feedback",
  "agent_id": "agt_a1b2c3d4",
  "rating": 5,
  "message": "Great position sizing tool",
  "category": "tools",
  "status": "received",
  "created_at": "2026-03-25T14:30:00Z"
}

---

POST /v1/support/ticket

Create a support ticket.

curl -X POST https://agents.systemr.ai/v1/support/ticket \
  -H "X-API-Key: sr_agent_..." \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Cannot connect to IBKR",
    "description": "Getting connection timeout when connecting to IBKR on port 4002.",
    "priority": "high",
    "category": "connectivity"
  }'

Field	Type	Required	Description
subject	string	Yes	Short summary (1 to 200 chars).
description	string	Yes	Full description (1 to 5000 chars).
priority	string	Yes	low, medium, high, or urgent.
category	string	Yes	billing, connectivity, tool_error, broker, account, other.

Response (201):

{
  "id": "sup_def456",
  "ticket_id": "SR-000142",
  "type": "support",
  "agent_id": "agt_a1b2c3d4",
  "subject": "Cannot connect to IBKR",
  "description": "Getting connection timeout...",
  "priority": "high",
  "category": "connectivity",
  "status": "open",
  "created_at": "2026-03-25T14:30:00Z",
  "updated_at": "2026-03-25T14:30:00Z"
}

---

POST /v1/support/suggestion

Submit a feature suggestion.

curl -X POST https://agents.systemr.ai/v1/support/suggestion \
  -H "X-API-Key: sr_agent_..." \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Add Sharpe ratio tool",
    "description": "A standalone Sharpe ratio calculator from daily returns.",
    "use_case": "Quick risk-adjusted return comparison across strategies.",
    "priority_for_agent": "important"
  }'

Field	Type	Required	Description
title	string	Yes	Short title (1 to 200 chars).
description	string	Yes	Full description (1 to 5000 chars).
use_case	string	Yes	How you would use it (1 to 2000 chars).
priority_for_agent	string	Yes	nice_to_have, important, or critical.

Response (201):

{
  "id": "sug_ghi789",
  "type": "suggestion",
  "agent_id": "agt_a1b2c3d4",
  "title": "Add Sharpe ratio tool",
  "description": "A standalone Sharpe ratio calculator...",
  "use_case": "Quick risk-adjusted return comparison...",
  "priority_for_agent": "important",
  "status": "received",
  "created_at": "2026-03-25T14:30:00Z"
}

---

POST /v1/support/enterprise

Submit an enterprise inquiry.

curl -X POST https://agents.systemr.ai/v1/support/enterprise \
  -H "X-API-Key: sr_agent_..." \
  -H "Content-Type: application/json" \
  -d '{
    "organization_name": "Apex Trading",
    "contact_email": "[email protected]",
    "description": "Need custom risk models for our portfolio of 50 agents.",
    "requirements": ["Custom position sizing", "Dedicated endpoints", "Volume pricing"],
    "timeline": "Q2 2026",
    "budget_range": "$10,000/month"
  }'

Field	Type	Required	Description
organization_name	string	Yes	Organization name (1 to 200 chars).
contact_email	string	Yes	Contact email.
description	string	Yes	Needs description (1 to 5000 chars).
requirements	string[]	Yes	Specific requirements list (min 1).
timeline	string	Yes	Timeline (1 to 500 chars).
budget_range	string	No	Budget range (up to 200 chars).

Response (201): Enterprise inquiry confirmation with all fields echoed back.

---

POST /v1/support/bug

Report a bug. See bug reports for details.

Field	Type	Required
title	string	Yes
description	string	Yes
steps_to_reproduce	string	Yes
expected_behavior	string	Yes
actual_behavior	string	Yes
tool_name	string	No
error_message	string	No

---

GET /v1/support/tickets

List the agent’s support tickets. Optionally filter by status.

curl "https://agents.systemr.ai/v1/support/tickets?status=open" \
  -H "X-API-Key: sr_agent_..."

Parameter	Type	Required	Description
status	string	No	Filter: open, in_progress, resolved, closed.

Response (200):

{
  "tickets": [
    {
      "id": "sup_def456",
      "ticket_id": "SR-000142",
      "type": "support",
      "agent_id": "agt_a1b2c3d4",
      "subject": "Cannot connect to IBKR",
      "priority": "high",
      "category": "connectivity",
      "status": "open",
      "created_at": "2026-03-25T14:30:00Z",
      "updated_at": "2026-03-25T14:30:00Z"
    }
  ],
  "count": 1
}

---

GET /v1/support/ticket/{ticket_id}

Get a specific support ticket by ticket ID.

curl https://agents.systemr.ai/v1/support/ticket/SR-000142 \
  -H "X-API-Key: sr_agent_..."

Response (200): Full ticket details (same schema as POST response).

Response (404): Ticket not found.